Privacy Policy

1. Information We Collect

We collect information to provide and improve our Services. This information falls into three categories:

A. Information You Voluntarily Provide:

• Account Information: When you sign up, we collect personal information such as your name, email address, and password.

• Profile Information: You may choose to add other information to your profile, such as your team, athletic level, or a profile picture.

• Payment Information: If you purchase our Services, we collect payment and billing details (processed securely by our third-party payment processors).

• Communications: When you contact us for support or with inquiries, we collect the contents of those communications.

B. Information Collected Through Your Use of Our Services:

• Performance & Gameplay Data: This is the core data our Services generate. When you use products like Wingball or our team camera systems, we may capture and analyze:

  • Video and image footage of your gameplay and athletic activity.

  • Performance metrics (e.g., shot tracking, speed, placement, rally consistency).

  • Player movement and positioning data.

  • Match and session statistics.

• Device & Usage Data: We automatically collect technical information about how you access our Services, including your IP address, device type, operating system, browser type, page views, and click behavior.

C. Cookies and Analytics:

• We use cookies and similar analytics tools (like Google Analytics) to understand how users interact with our website and apps, which helps us improve performance and the user experience.

2. How We Use Your Information

We use your information for the following purposes:

• To Provide and Maintain Services: To operate our apps, manage your account, and deliver the features you request.

• To Personalize Your Experience: To provide you with personalized performance insights, intelligent coaching feedback, and automated highlight generation.

• To Process Transactions: To manage subscriptions, process payments, and handle billing.

• To Communicate With You: To send you service updates, security alerts, and support messages.

• To Improve Our Products (R&D): To analyze usage trends and feedback to enhance our Services. This includes using performance data to research and refine our AI/ML models (e.g., for 3D reconstruction, ball tracking, and generative AI features). All data used for R&D is anonymized or aggregated where possible.

• To Ensure Security: To monitor for and prevent fraudulent or unauthorized activity and to ensure the security of our platforms.

3. Sharing & Disclosure

We do not sell your personal data. We only share your information in the following limited circumstances:

• Trusted Third-Party Vendors: We may share information with vendors and service providers who help us operate our business (e.g., cloud hosting, analytics, payment processors, customer support). These parties are bound by strict confidentiality and security obligations.

• Legal & Safety Obligations: We may disclose data if required by law (e.g., by subpoena or court order) or in the good-faith belief that such action is necessary to protect the rights, property, or safety of Garuda BoxVision, our users, or the public.

• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4. Data Retention

We retain your personal data only as long as necessary to provide you with our Services, fulfill the purposes outlined in this policy, or as required by law. You may request the deletion of your account and associated data at any time.

5. Your Rights

Depending on your location, you may have rights under privacy laws such as GDPR or CCPA, including:

• The right to access the personal data and performance data we hold about you.

• The right to request correction of inaccurate data or deletion of your data.

• The right to withdraw consent at any time (where we rely on consent).

• The right to lodge a complaint with a data protection authority.

To exercise these rights, please contact us using the information below.

6. Data Security

We are committed to protecting your data. We use industry-standard encryption (like SSL), secure servers, access controls, and regular monitoring to protect your information from unauthorized access, alteration, or disclosure.

7. Changes to This Policy

We may update this policy occasionally to reflect changes in our practices or for legal reasons. If we make significant changes, we will notify you by email (if we have it) or through a prominent notice on our website or app.